Our Guarantee & Returns

Love them, or your money back.

We're a family farm, and every bag of pecans leaves here with our name on it. If your order isn't fresh, isn't right, or just isn't what you hoped for, we'll make it right — a replacement or a full refund, your choice. No hoops, no hard feelings.

How to request a refund or return (RMA)

Getting a refund or replacement is simple:

1. Reach out within 30 days of receiving your order. Email sales@ponderosapecans.com or call/text (469) 233-1097.
2. Tell us your order number (it's on your confirmation email) and what went wrong — a photo helps if something arrived damaged, but it isn't required.
3. We'll take care of it — we'll issue your refund or send a fresh replacement, and let you know if we need anything back.

Refunds are returned to your original payment method, usually within a few business days of us confirming your request.

A note on fresh food

Because pecans are a fresh food product, you don't need to ship anything back to us for most issues — just contact us and we'll sort it out. For unopened, non-perishable items you'd like to return, we'll walk you through where to send them.

Questions?

We'd rather hear from you than have you be unhappy. Reach us any time:

Ponderosa Pecans & Dorper Sheep Farm
540 Ponderosa Rd, Bastrop, TX 78602
(469) 233-1097 · sales@ponderosapecans.com
Office hours: Monday–Friday, 8am–5pm